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Billing

Frequently asked questions about LPG billing

How is my gas usage measured?

In a metered development, each property will have been fitted with a meter (normally in a box). The meter will record the amount of gas going into your home, typically in cubic metres. Within metered developments gas is piped to each home from a central storage point (this can be above ground or, as is more often the case, below ground). As a metered customer, you can enjoy all the advantages of gas with the peace of mind from knowing you will never run out, regular, planned deliveries are made by Flogas to metered developments.

We would ask that you familiarise yourself with the positioning of the meter for your property in the event that you have to turn the gas off in an emergency or wish to read your meter. Should you require a key to open your meter box please do not hesitate to contact us.

How do I pay my bill?

We offer a number of bill payment options including:

  • Pay Online here
  • Direct Debit, with payment taken from your specified account 30 days after the date of invoice.
  • Easy Payment Plan - allowing you to spread the cost of your gas bills by paying a specified amount per month. You can even specify any date within each month for when payment is debited from your account. To discuss this option further, please do not hesitate to contact our credit control department on 041 214 9600
  • Cheque
  • Credit / Debit Card
What is a standing charge?

A standing charge is applied to all metered accounts to cover the provision and maintenance of the storage vessels, regulators and gas supply mains up to and including the meter box.

When do I pay my standing charge?

The standing charge will be invoiced upon each meter reading. The charge will appear on your bill as 'Supply Charge'.. Further details can be obtained by calling us on 041 214 9600.